Last Updated: August 2026

At Pro Performance Peptides, we are committed to providing high-quality research compounds and a professional purchasing experience. Because our products are intended strictly for laboratory and research purposes and may be sensitive to storage and handling conditions, we maintain the following Returns & Refund Policy.

1. Eligibility for Returns

Due to the nature of our research products, opened, used, or tampered-with products generally cannot be returned or refunded.

A return may be considered when:

• The wrong product was shipped.
• The product arrives damaged.
• The product arrives with a manufacturing or packaging defect.
• The order contains a missing item.
• We shipped an incorrect quantity.

All return requests must be submitted within 7 days of delivery.

2. Damaged Products

If your order arrives damaged, please contact us within 7 days of delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging
• Any relevant shipping information

We will review the claim and determine the appropriate resolution.

3. Incorrect Products

If you receive a product different from what you ordered, contact our support team as soon as possible.

After verification, we may provide:

• A replacement product, or
• A refund for the affected item

If a return is required, we will provide instructions for returning the incorrect product.

4. Unopened Products

Because of product integrity, safety, and storage considerations, returns of unopened products may be accepted at our discretion and must be requested within 7 days of delivery.

Products must remain:

• Unopened
• Unused
• In their original packaging
• In resalable condition
• Free from damage or tampering

Return shipping costs may apply unless the return resulted from an error on our part.

5. Non-Returnable Items

The following are generally not eligible for return:

• Opened products
• Used products
• Products with broken or altered seals
• Products damaged after delivery due to improper handling or storage
• Products returned without prior authorization
• Products outside the applicable return period

6. Refunds

Once an approved return or claim has been reviewed, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method.

Depending on your payment provider, it may take several business days for the refund to appear in your account.

Original shipping charges may not be refundable unless the issue resulted from an error on our part.

7. Exchanges

Where appropriate, we may offer a replacement instead of a refund for products that arrive damaged, defective, or incorrect.

Replacement availability is subject to current inventory.

8. Order Cancellations

If you need to cancel an order, contact us as quickly as possible.

Orders that have already been processed, fulfilled, or shipped may not be eligible for cancellation.

Once an order has entered the shipping process, it may be treated as a return request instead.

9. Shipping Issues

If tracking indicates that an order has been delivered but you cannot locate it, please contact us promptly.

We may request additional information and work with the applicable shipping carrier to investigate the shipment.

We are not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, severe weather, or other transportation disruptions.

10. Research Use Disclaimer

All products sold by Pro Performance Peptides are intended strictly for laboratory and scientific research purposes.

Products are not intended for human consumption, diagnostic use, therapeutic use, or veterinary use.

11. Policy Updates

We reserve the right to update this Returns & Refund Policy when necessary. Any changes will be posted on this page with an updated “Last Updated” date.